1. Who We Are
Upperbound.io ("Upperbound," "we," "us," or "our") is owned and operated by Derrick Robinson and Juliet Robinson. We provide database reactivation and AI employee solutions for small businesses across the United States.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our website or services, you agree to the practices described here.
Questions? Contact us at [email protected]
2. Information We Collect
Information You Provide Directly
- Name, email address, and phone number
- Business name and industry
- Information about your customer database and business needs
- Any other information you voluntarily provide
Information Collected Automatically
- IP address and general geographic location
- Browser type, device type, and operating system
- Pages visited, time on site, and referring URLs
- Cookies and similar tracking technologies
Information From Third Parties
We may receive information from social media platforms (LinkedIn, Instagram, Facebook) if you interact with our content or contact us through those channels.
3. How We Use Your Information
- Respond to inquiries and provide requested services
- Conduct the free database audit or consultation you've requested
- Send relevant communications about our services and offers (opt out any time)
- Improve our website, content, and service offerings
- Comply with applicable laws and legal obligations
- Protect the security and integrity of our business and website
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:
Service Providers
Trusted third-party service providers who assist us in operating our business (email platforms, CRM software, scheduling tools). These providers are contractually obligated to keep your information confidential.
Legal Requirements
If required by law, court order, or governmental authority, or to protect the rights, property, or safety of Upperbound, our clients, or the public.
Business Transfers
In the event of a merger or acquisition, your information may be transferred to the successor entity under the same privacy protections.
5. SMS Communications & Text Messaging
How SMS Consent Is Obtained
We collect consent to send SMS/text messages only through our dedicated SMS Opt-In form. Consent is obtained by the user voluntarily checking an opt-in checkbox on that form. Checking the box is never required as a condition of purchasing any product or service from Upperbound.io.
By opting in, you agree to receive automated text messages from Upperbound LLC at the mobile number provided, which may include:
- Account alerts and service notifications
- AI campaign updates and results
- Promotional offers and business growth tips
- Appointment reminders and confirmations
How SMS Consent Is Used
Your SMS consent is used solely to communicate with you about Upperbound.io's services and your account. We do not use your consent to contact you on behalf of any third party. Message frequency varies — you may receive up to 10 messages per month based on your account activity and preferences. Message and data rates may apply.
Phone Numbers — Not Shared or Sold
We do not sell, rent, share, or trade your phone number or SMS consent information to any third party for their own marketing purposes. Your mobile number may only be shared with our technology service providers (such as our SMS platform and CRM) who are contractually required to protect it and may only use it to deliver messages on our behalf.
How to Opt Out of SMS
You may opt out of SMS communications at any time by replying STOP to any text message from us. Reply HELP for assistance. You may also email hello@upperbound.io to be removed. After opting out, you will receive one final confirmation message and no further messages will be sent.
Questions about our SMS practices? Email us at hello@upperbound.io
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with applicable laws. To request deletion of your personal information, contact us at [email protected].
7. Cookies & Tracking
Our website may use cookies and similar technologies. Types we may use include:
- Essential cookies: Necessary for the website to function
- Analytics cookies: Help us understand how visitors interact with our site
- Marketing cookies: Used to deliver relevant advertisements
You can control cookie settings through your browser preferences.
8. Your Rights & Choices
- Access: Request a copy of personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing at any time
- Data Portability: Request your data in a portable format where applicable
Contact us at [email protected]. We respond within 30 days.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information. No method of internet transmission is 100% secure — while we strive to protect your data, we cannot guarantee absolute security.
10. Children's Privacy
Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have done so, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party platforms. This Privacy Policy does not apply to external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date above. Your continued use of our website or services after changes constitutes acceptance of the updated policy.
13. Contact Us
- Email: [email protected]
- Website: upperbound.io/contact